Who we are
Our website address is: https://erghygrade.co.uk
Effective Date: January 2026
ERG (Air Pollution Control) Ltd, trading as ERG Hygrade, is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
1. Who We Are
ERG Hygrade is a division of ERG (Air Pollution Control) Ltd, a company registered in England and Wales. For the purposes of data protection law, we are the data controller in relation to the personal data we collect.
Contact details:
ERG Hygrade Industrial
Plastics Ltd.
Unit 16, Hunters Lane,
Rugby, Warwickshire,
CV21 1EA
Email: info@erghygrade.co.uk
Phone:01788 571316
Company number: [Insert]
VAT number: [Insert]
2. What Personal Data We Collect
We may collect and process the following types of personal data when you interact with our website:
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Name, job title and company
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Contact details (email address, phone number, address)
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Enquiry details or feedback you submit via contact forms
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Website usage data (via cookies or analytics tools)
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IP address and browser/device type
We do not collect sensitive personal data or data relating to children.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
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To respond to your enquiries and requests
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To provide you with product or technical information
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To improve the functionality and content of our website
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To maintain internal records and customer relationship management (CRM)
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To comply with legal or regulatory obligations
We do not sell, rent or trade your data.
4. Legal Basis for Processing
Our legal bases for processing your personal data include:
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Your consent, where you have submitted an enquiry
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Legitimate interests, such as responding to business enquiries or improving website performance
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Contractual necessity, where we are working with you as a client or supplier
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Legal obligations, such as record keeping or compliance
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Analyse site usage through Google Analytics or similar platforms
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Enhance your browsing experience
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Remember preferences (if applicable)
For more information, please refer to our separate [Cookie Policy].
6. How We Store and Protect Your Data
Your personal data is stored on secure servers and systems. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction.
We retain personal data only for as long as necessary for the purposes outlined in this policy, or as required by law.
7. Third Parties and Data Sharing
We may share personal data with:
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Website analytics or marketing platform providers
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Cloud-based hosting, CRM or email service providers (e.g., HubSpot, Brevo, Mailchimp)
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Legal or regulatory authorities (if required by law)
All third-party processors are GDPR-compliant and bound by confidentiality and security obligations.
8. Your Rights
Under the UK GDPR, you have the following rights:
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To access the personal data we hold about you
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To correct or update inaccurate data
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To request erasure of your data (“right to be forgotten”)
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To restrict or object to certain types of processing
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To request data portability (where applicable)
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To withdraw your consent (where applicable)
To exercise any of these rights, please contact us using the details provided above.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to read their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page and, where appropriate, notified to you.
11. Contacting Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Data Privacy Contact
Email: marketing@ergapc.co.uk
Phone: 01403 290000
Postal address: ERG, Five Oaks Lane, RH130QW
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
www.ico.org.uk
